Mervyn vs Front
Front is a platform built around shared inboxes for customer contact. Mervyn is a work platform you put together yourself, in which the inbox is one of the apps.
Checked on 25 September 2026
In short
Front
A customer operations platform with shared inboxes, AI (Autopilot and Copilot) and a knowledge base. Channels such as email, SMS and chat, and telephony through integrations like Aircall.
Mervyn
A work platform where you choose which apps it contains. The inbox, but also telephony, work, planning and sales, with your own tools behind it and all the information in one place.
Features side by side
What's included
Per feature what Mervyn has and what the other has, according to their own website and documentation.
| Feature | Mervyn | Front |
|---|---|---|
| Customer contact | ||
| Shared inbox | Included | Included |
| Included | Extra | |
| Calling in the app | Included | Integration Aircall, Dialpad |
| Video calls | Included | — |
| Microsoft Teams chat as a channel | Included | — |
| Knowledge base | Included | Included |
| Public help centre | Included | Included |
| Tickets | Partly As interactions | Included |
| Work and planning | ||
| Projects and tasks | Included | — |
| Capacity planning and rosters | Included | — |
| Time tracking | Included | — |
| Calendar and appointments | Included | Partly Suggest meeting times |
| Sales | ||
| CRM | Included | Integration |
| Quotes | Included | — |
| Invoices | Included | — |
| Contracts | Included | — |
| Files | ||
| Edit docx and xlsx in the browser | Included | — |
| AI | ||
| AI assistant | Included | Included Copilot |
| AI agents | Included | Included Autopilot |
| Choose your own AI vendor | Included | — |
| Open | ||
| Your own SIP trunk | Included | — |
| App store | Included | Included |
| Build your own apps | Included | Included |
| Operations | ||
| Marketing automation | No | — |
| Accounting | Coming soon | — |
| Inventory | Coming soon | — |
How to read the table
- Included
- Extra
- Bought separately, or paid per use
- Integration
- Through an app or partner
- Partly
- Partly, see the note
- Coming soon
- Being built
- No
- Not in Mervyn
- —
- Not found on their website or in their documentation (checked on 25 September 2026)
Credit where it's due
What Front does well
- Shared inboxes where teams work on conversations together.
- Collaboration with internal comments, escalation and visibility across teams.
- AI that assists and resolves requests on its own.
- A knowledge base for recurring questions.
The difference
Where the model differs
Front and Mervyn look alike in the inbox. The difference is in what surrounds it.
| Topic | Mervyn | Front |
|---|---|---|
| What it's about | Any kind of work you put together, with the inbox as one of the apps. | Customer contact in shared inboxes. |
| Telephony | Built in, on your own SIP trunk or through Eylo VoIP. | Through integrations, such as Aircall. |
| After the conversation | Work items, planning, hours and quotes in the same workspace. | Within Front, or in your other tools through integrations. |
| Tools behind it | Microsoft 365, Google, SharePoint, your own SIP trunk and more. | Integrations with other tools. |
| AI | Works on the context of every app, with your own AI vendor. | Autopilot and Copilot, for customer contact. |
What fits you
Which fits you?
Choose Mervyn if
- You want telephony in the same inbox as email and chat.
- Your conversations often turn into work or a quote.
- You want fewer separate tools around your inbox.
Choose Front if
- You mainly want a strong shared inbox.
- Your other tools are already well sorted.
- Most contact comes in by email.
Switching
You don't have to do it all at once
- 1
Start with the inbox
Connect your mailbox and WhatsApp, and bring your team in.
- 2
Add telephony
On your own trunk or through Eylo VoIP.
- 3
Let it grow
Switch on work, planning or sales when you're ready.
Questions
Mervyn vs Front
Does Mervyn have shared inboxes?
Yes. Personal inboxes and team inboxes, with assignment, internal notes and mentions.
Do I need a separate tool for telephony?
No. Telephony is an app in Mervyn, on your own SIP trunk or through Eylo VoIP.
Can I bring my data from Front?
Yes. The import brings your data into Mervyn, and in early access we help you with it.
Sources
This comparison was written by Mervyn. What we say about the other product comes from its own website; the sources are listed at the bottom. Something no longer right? Let us know and we'll correct it.
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Try Mervyn with your own channels
In early access we set up your inbox, with your own email, WhatsApp and phone line.