NL Contact Early access

Inbox

Every conversation in one place, with everything that belongs to it

Email, WhatsApp, Messenger, Instagram, Teams, phone and video come together in one inbox, per person or per team. Every contact is one interaction, with every message and every call beneath it.

Early access All apps

Channels

Every channel in the same inbox

Email, WhatsApp, Messenger, Instagram, Microsoft Teams, phone and video. You reply from one place, on the channel the customer chose.

  • Personal inboxes and team inboxes
  • Calls and video calls without a separate tool
  • Your own mailbox, Teams or SIP trunk behind it

One interaction

One contact, one thread

When the same customer calls, emails and messages about the same thing, it sits under one interaction. Whoever picks it up sees the whole story at once.

  • Messages, calls and notes on one timeline
  • Merge when someone starts twice anyway
  • The call transcript with the interaction

Teamwork

Assign, discuss, close

Assign a conversation to a colleague or team, discuss it internally without the customer seeing, and put what can't happen now on Later.

  • Assignment, priority and labels
  • Internal notes and mentions
  • Later for yourself or for the whole team

Works with

A conversation becomes work, without retyping

The inbox works with the same information as the other apps you switch on. Leave them off and the inbox simply works on its own.

Mervyn AI in the inbox

Less typing, more done

  • Summary

    A long thread in three sentences, with what is still open.

  • Draft reply

    A reply in your tone, based on earlier conversations and the knowledge base. You send it.

  • Live assist

    The right article and the customer's history on screen during a call.

  • Agents

    An agent that handles simple questions itself, within the limits you set.

Try the inbox with your own channels

We connect your mailbox, WhatsApp or phone line together and bring your team in.

Early access Put together your workspace