Customer service
Every channel in one inbox, answers from the knowledge base.
InboxKnowledgePhone
Put together your own workspace
Pick apps for projects, customer contact or telephony, and connect the tools you already use. Mervyn brings the information together, so your team and the AI can work with it.
Early access is open to teams in the Netherlands and Belgium
What do you switch on?
Good morning, Sanne
Search everything
Attention 5 LaterTodayAssignments
Missed call from J. de Boer +31 6 1122 3344 · second time today
Call back Van Dijk BV: schedule boiler service Email · assigned to you
New BKR-142 Van Dijk installation Quote → Approved · due Friday
In progress Quote OFF-2291 accepted by Van Dijk BV €8,450 · invoice still to prepare
Accepted Site survey Van Dijk, Houten 10:30 – 11:15 · with Pieter
Today Week 40 · two engineers overbooked Pieter and Sanne · 46 of 40 hours
Plan Error code E-119 opened often 4× today by the team
Trending Municipality of Houten · new contact Through the web form
New Yesterday's hours not logged yet 2:15 on BKR-139
Log Weekly report for the Service team Week 39 · open interactions per team
Ready Switch on an app above and your workspace fills up.
Mervyn AI
Van Dijk accepted quote OFF-2291. Shall I schedule BKR-142 and prepare the invoice?
Week 40 is overbooked: Pieter and Sanne are at 46 hours. Shall I move two jobs to week 41?
J. de Boer called twice and emailed about error E-119. I have the knowledge article and a call-back note ready.
Van Dijk is asking about a service visit. BKR-142 is already open: shall I link the email to it?
You're seeing Van Dijk at 10:30. The quote and recent conversations are ready for you.
The missed number belongs to J. de Boer. Call back?
The more apps you switch on, the more I can see and prepare for you.
Switch on an app and I'll help out.
Prepare itLater
Keep the tools you already have. Mervyn works on top of them.
- Microsoft 365
- Teams
- Google Workspace
- SharePoint
- Shopify
- Your own SIP trunk
Every team its own setup
Same platform, different apps. Four examples of how you can put Mervyn together.
Projects and planning
Work, rosters and time. No inbox if you don't want one.
WorkPlanningTime
Sales
Contacts, quotes and invoices, with every conversation alongside.
ContactsSalesInbox
Just telephony
A softphone on your own trunk. Nothing more.
Phone
One context
Your conversations, documents and tasks belong together
Open a customer or a job and you see the conversations, appointments, files and work that belong to it, including from the tools you connect. Mervyn uses that same information to answer questions and suggest next steps.
JB J. de BoerPrivate customer · Houten · since 2021
- Missed call, second time today Phone · own SIP trunk
- Email: "Boiler shows E-119 again" Inbox · Microsoft 365
- Viewed article on error code E-119 Knowledge · via the help centre
- BKR-128 Boiler service completed Work · by Pieter
- Service appointment Calendar · Google Workspace
What Mervyn knows now
- Going on
- Error E-119, recurring
- Last visit
- 12 Aug, by Pieter
- Open work
- None
- Prefers
- Calls over email
PhoneInboxKnowledgeWorkCalendar
What's going on with J. de Boer, and what should I do?
The boiler is showing error E-119 again, seven weeks after Pieter's service visit. She called twice this morning and emailed at 08:47.
- Call her back, she prefers calls over email.
- The E-119 article points to the pressure switch.
- Shall I create a work item and suggest Pieter for Thursday?
Where the answer comes from
The AI doesn't look in one app but in the context underneath. Every answer shows the sources it used.
2 calls1 emailBKR-128Article E-119Pieter's calendar
AI settings · Service team
Autonomy What the AI may do without you
Read onlySuggestAct
Email customers for the team Always reviewed first
Off Create work items In Service team projects
On Monthly budget Stops cleanly when it runs out
€150 Limits per team, not per app
You decide per team what the AI may see and do, and on what budget. You also choose the AI vendor behind it.
- AI vendor
- Your choice
- Sees
- Service inboxes and projects
- Log
- Every action on record
Apps
Switch on what you need. Leave the rest off.
Every app stands on its own and works with the rest. Nothing is mandatory, nothing comes bundled uninvited.
-
Inbox
Email, WhatsApp, Teams and phone in one inbox, per person or team.
-
Work
Projects, tasks and workflows, from a conversation to a finished job.
-
Contacts
People and companies with every conversation and work item attached.
-
Sales
Quotes, invoices, products, price agreements and contracts.
-
Knowledge
A knowledge base for your team and a help centre for your customers.
-
Phone
Calls from the browser, with menus, time rules and voicemail.
-
Video
Start a video call from your inbox, no separate tool.
-
Calendar
Appointments linked to the customer and the work, from your own calendar.
-
Planning
Capacity planning and rosters, so you see who's free when.
-
Time
Log time on a conversation, work item or project.
-
Reports
See what comes in, what's stalling and who picks up what.
-
Drive
Manage files, and open and edit docx and xlsx in the browser.
-
App Store
Apps from others, with their own screens and settings.
-
Your own app
Build an app that uses the same data and channels.
Connect
Behind every app sits the tool you choose
The app is what your team sees. What sits behind it is up to you. Your data stays in the system that already holds it.
- No migration to get started
- Switch tools later, your team stays in the same app
- Your own phone line and your own AI vendor
Inbox
Calendar
Knowledge
Phone
Drive
Try it: choose what sits behind each app
Mervyn AI
AI that works with you, within your limits
From a draft beside you to an agent that finishes the work on its own. All with the same information about your customers and your work.
-
Assistant
Ask anything about your work, your customers and your projects.
Works on -
Live assist
Listens in during a call and gets the right answer ready.
Works on -
Writing
Drafts in your company's tone, which you review.
Works on -
Agents
AI colleagues with their own role, who finish work on their own.
Works on -
Playbooks
Write down how you work, and let people and AI follow it.
Works on
Open
Open where it matters
Choose your own vendors, build your own apps and use all your data through the API.
Your vendors
Email, storage, telephony and AI plug in. Swap them whenever you like.
All your data
Everything in Mervyn is reachable through the API and the SDK.
Your own apps
Build an app with its own screens and settings, next to ours.
Open here means open to your tools and your data. The source code is not public. Go to the documentation
Early access
Build your workspace with us
Mervyn isn't public yet. We're starting with a small group of teams we guide personally.
- We set up your composition for you
- We connect the tools you already use together
- You talk directly to the team building it