Reports
See what comes in, what stalls and who picks up what
Reports across the apps you switched on. They use the same data as the apps, so the numbers for conversations, work and hours line up with each other.
Overview
Everything in one overview
How much comes in, how fast it gets picked up and what is open. For the apps you use, on one screen.
- Conversations, work and hours together
- Per day, week or month
- Only the apps you switch on
Where it stalls
See what's being left
What has waited too long for a reply, which work is past the deadline, and where it's piling up. Before a customer has to ask.
- What has waited too long for a reply
- Work past the deadline
- Where it's piling up
By team
By team and by person
See how the work is spread, so you can adjust before someone is swamped.
- By team and by person
- Open and closed side by side
- The same numbers for everyone
Works with
Numbers from one context
Reports use the same data as the apps. No export, no connector, no two versions of the truth.
Mervyn AI in Reports
Ask questions instead of building filters
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Ask in plain language
How many conversations waited more than a day last week?
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Weekly report
Every Monday the week in a few sentences.
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What stands out
The AI points at what differs from a normal week.
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Behind the number
Which conversations or work items sit behind a figure.
Know where things stand
Reports work as soon as you switch on your first apps. We'll show you how in early access.