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Knowledge

A knowledge base for your team and a help centre for your customers

Write down how things work once. Your team uses it in every conversation, your customers find it themselves in the help centre, and the AI answers with it.

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Writing

Write down how it works, once

Articles in folders, written by whoever knows. Internal for your team, or public for your customers.

  • Articles in folders
  • Internal or public per article
  • The same text for team and customer

Help centre

A help centre customers actually use

Publish articles in a public help centre. Customers find the answer themselves, and whoever does get in touch is already a step further.

  • A public help centre
  • Search for your customers
  • Updated in one place

In the conversation

The answer is already there

In the inbox and during a phone call the right article comes up. One click and it goes into your reply.

  • Insert an article into a reply
  • Live assist during a call
  • The AI answers from your articles

Works with

Knowledge that gets used, not just kept

Knowledge works with the same information as the other apps. Articles come up where the work happens.

Mervyn AI in Knowledge

Knowledge that fills itself in

  • Draft article

    A draft article from a well-solved conversation, ready to review.

  • Answers with sources

    The AI answers from your articles, and shows which ones it used.

  • Live assist

    The right article on screen while the customer is still on the line.

  • Agents

    An agent that answers simple questions from your knowledge base, within your limits.

Write it down once

We set up your knowledge base and help centre together, starting with the questions you get most.

Early access Put together your workspace